|Portavadie Marina buoyed by Five Gold Anchor award||29-11-2012|
|Portavadie Marina has been awarded Five Gold Anchors by The Yacht Harbour Association (TYHA) making it one of only two marinas in Scotland to join this elite group.
The Gold Anchor Scheme is the trusted measure of marina excellence. It awards between one and five gold anchors. Five Gold Anchors is the highest accolade and given to marinas with the very best facilities and service.
Marina Manager Robert Kitchin said: ‘We’re absolutely delighted with this prestigious award. It not only recognises the world-class facilities here at Portavadie, but our team’s commitment to first-class customer service as well. All our staff work hard to give our berth-holders the very best experience and it’s fantastic to see their efforts recognised in this way.’
The assessment process is a rigorous one and includes a ‘mystery shopper’ visit and consultation with berth-holders. The assessment report on Portavadie highlighted, among other things, the impressive range of facilities, the commitment to good environmental practice, the excellent health and safety procedures and the high level of personal service, such as the daily check of boats. It also noted the sense of community spirit that Portavadie fosters with berth-holder events and musters.
Gareth Turnbull, TYHA Assessor, said: ‘I had the opportunity to personally audit Portavadie Marina and can vouch for the superb facilities, stunning location and the team who were a pleasure to work with. Services include mountain bikes for loan, fine dining overlooking the marina, a well-stocked chandlery, unforgettable cruises in company (including a top-quality, seafood- inspired packed lunch) and hair straighteners in the men’s and women’s changing rooms. You get the picture!’
To find out more visit www.portavadiemarina.com/water