Following an assessment of the marinas and their facilities, Premier is delighted to announce that its Falmouth and Gosport marinas have retained their prestigious 5 Gold Anchors Award.
This award, made by The Yacht Harbour Association, is the highest level attainable and is indicative of the superior quality of customer service and range of facilities provided at both marinas.
The Gold Anchor Award Scheme is a voluntary assessment programme, established over 25 years ago and which offers a trustworthy measure of excellence for boat owners when looking for a visiting or annual berth. Internationally recognised, The Gold Anchor Award Scheme ratings can vary from 1 to 5 gold anchors and involve a three stage process; an independent assessment, a ‘Mystery Shopper’ visit and a berth holder’s online questionnaire. All these findings contribute to the final Gold Anchor rating.
This winter, Premier Marinas invested significantly in a new ticketless car parking system at both Falmouth and Gosport. Jonathan Walcroft, Marina Manager CMM at Gosport is very pleased with the outcome: “My aim is to make sure that when customers arrive at the marina they have a safe and secure parking space. This new system enables the team to have full awareness of who is parking on site at all hours.”
Mark Evans, Marina Manager at Falmouth Marina is also proud of the recognition: “It was fantastic to receive the news that Falmouth Marina has retained 5 Gold Anchor status following our recent assessment. This award reflects the effort made by all members of our small team in maintaining Premier standards across the board.”